Refund policy

Kick Dock Refund & Return Policy

At Kick Dock, we strive to deliver high-quality sneakers and a great shopping experience. Please read our policy carefully before making a purchase.

1. 14-Day Return Window
Customers may request a return or exchange within 14 days of receiving the product. Requests made after 7 days from the delivery date will not be accepted.

2. No Refund Policy
Kick Dock follows a strict no-refund policy. We do not provide cash or bank refunds for any purchases. Approved returns will only be eligible for product exchange or store credit.

3. Return Eligibility
To qualify for a return or exchange, the item must:

  • Be unused and unworn

  • Be in its original packaging and box

  • Include all tags and accessories

  • Not show signs of damage caused by the customer

Returns that do not meet these conditions may be rejected.

4. Exchange Policy
If your size does not fit or you received the wrong product, you may request an exchange within 7 days of delivery. Exchanges are subject to product availability.

5. Damaged or Defective Products
If you receive a damaged or defective item, please contact our support team within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement if the issue is verified.

6. Non-Returnable Items
The following items are not eligible for returns or exchanges:

  • Used or worn sneakers

  • Products returned after 7 days

  • Items without original packaging

7. Return Shipping
Customers may be responsible for return shipping charges unless the product received was defective or incorrect.

8. Contact Us
For return or exchange requests, please contact Kick Dock customer support with your order number and product details.

By purchasing from Kick Dock, you agree to the terms of this refund and return policy.